We want you to love your Lily Charme items. If, for any reason, you are not completely satisfied with your purchase, our 30-day return policy provides you with peace of mind.
ATTENTION! Underwear is not returnable.
Eligibility for Return
To be eligible for a return, your item must meet the following criteria:
- It must be in the same condition as when you received it.
- It should not be worn or used.
- All original labels must be attached.
- The item must be in its original packaging.
- You will need to provide your receipt or proof of purchase.
Please note that briefs, bodysuits and swimsuits that have been tried on directly on the skin or show signs of wear cannot be accepted for return.
Simple Return Process
Returning your Lily Charme items is a simple process:
- Complete the Return Form at the bottom of the page.
- Send your return to the following address:
Sulfinei Entrance, 077125 Magurele, Ilfov County, Romania.
Once your return is accepted, we will provide you with a return shipping label and detailed instructions on how and where to send your package. Please make sure to carefully package your return in a corrugated box or padded envelope to keep the items safe during transit.
Please note that items sent back to us without first requesting a return will not be accepted. If you have any questions about returns, please do not hesitate to contact us at info@lilycharme.com .
Damage and Problems
Once you receive your order, please inspect it immediately. If you find that the item is defective, damaged, or you have received another wrong item, please contact us immediately. We will assess the problem and rectify the situation.
Discounted Items and Gift Cards
Please note that we cannot accept returns on discounted items or gift cards.
Exchanges
The fastest way to get the item you want is to return your original purchase and, once your return is accepted, make a separate purchase for the new item.
The European Union's 14-day withdrawal period
However, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any justification. As above, your item must be in the same condition as you received it, unused or worn, with tags attached and in its original packaging. You will also need your receipt or proof of purchase.
repayment
We will keep you informed throughout the refund process. Once we receive and inspect your return, we will notify you of the approval of your refund. If approved, your refund will be automatically processed to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post your refund.
If it has been more than 15 business days since your return was approved, please contact us at info@lilycharme.com for assistance.