Privacy policy regarding the processing of personal data

LILY CHARME SRL (hereinafter " LILY CHARME "), a legal entity established under Romanian law, with its registered office in Bucharest, Sector 3, STR. BABA NOVAC, NR.17, BL.G13, AP.45, fiscal identification code 46932207, registration number in the Trade Register J40/19439/2022 processes personal data under appropriate technical and organizational conditions, in full accordance with the principles and obligations incumbent on us under the legislation in force.

Data privacy is one of our commitments and we take all commercially reasonable steps and in accordance with industry practices to protect your personal data, using only security standards and procedures established in accordance with data protection legislation applicable in Romania, including Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as the "GDPR").

Since one of the essential principles of this legal framework is transparency, we have prepared this document through which we wish to inform you about how we collect, use, transfer and protect your personal data when you interact with us in relation to the products and services presented on our website.

LILY CHARME SRL collects and processes certain information (“personal data”) relating to identified or identifiable natural persons. This data is provided by visitors/members or customers of this website by voluntarily expressing consent, either directly (e.g. name, surname, postal address, e-mail address, telephone number) or indirectly (e.g. IP address, use of unique identifiers provided by social authentication services).

LILY CHARME SRL uses appropriate policies and work procedures to ensure that only those personal data that are strictly necessary for each specific purpose of the processing are processed. In this regard, every effort is made to protect the confidentiality of personal data, but the complete security of data transmitted over the internet cannot be absolutely guaranteed.

Once personal data is received, LILY CHARME SRL takes all appropriate and necessary measures to prevent unauthorized or illegal processing of personal data and against their accidental loss, destruction or damage.

Personal data are collected only with the consent/acceptance of the data subject, when provided knowingly, on their own initiative and to the extent that the processing of these data is necessary to achieve the purpose for which they were collected.

According to the GDPR, personal data means any information relating to an identified or identifiable natural person (hereinafter referred to as the "data subject"). An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her physical, psychological, mental, economic, cultural or social identity.

Processing of personal data means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

The basis for the processing of this personal data and the management of the collected data may depend on the purpose of the data processing, including your consent given when creating the online account and validating it, by requesting to become a customer/member in the www.lilychamre.com community. The basis may also be legal and/or contractual, based on the commercial contract/relationship that was established between you, the customer, and the company LILY CHARME SRL by placing orders and making payments for the ordered products, by managing the returns of non-compliant and/or refused products, etc.

In addition, the basis for data processing may be legitimate and necessary for the conduct of commercial and economic activities of LILY CHARME SRL , in accordance with the provisions of the Data Protection Regulation. We will process personal data to improve and take protective measures, whenever necessary, to ensure the security of the use of the website and visitors to the www.lilychamre.com platform against cyber attacks. We will also take measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities, as well as measures to manage other various risks.

These legal and legitimate grounds allow us to process personal data in accordance with legal requirements and to conduct our business activities efficiently and securely.

Purpose of collecting personal data

LILY CHARME SRL collects personal data through direct contact with Users of the lilycharme.com website through information sent on our website for the purpose of placing a Pre-Order.

We hold and use personal data regarding existing users and buyers on the lilycharme.com website for well-determined purposes, namely to promote and offer the requested products and to inform all users about how this information is stored and used.

LILY CHARME SRL collects personal data for the following purposes:

  • Processing orders and returns; processing online purchase pre-orders, tracking and keeping up to date with the pre-order status;
  • communicating and providing additional information about www.lilycharme.com and our products, which may be of interest to website users;
  • Maintaining relationships with contractual partners for accounting purposes;
  • Resolving requests regarding the fulfillment of an order;
  • verifying the ability to access and/or use certain products or services that may only be intended for individuals who meet certain requirements or eligibility criteria, such as minimum age;
  • recording and monitoring the use of the website www.lilycharme.com for internal purposes, which may include analyzing usage, measuring website performance and generating marketing reports;
  • providing services to users (for example, answering their questions or responding to a request);
  • fulfillment of applicable legal obligations;
  • archiving, statistical purposes.

The personal data we collect includes:

  • Last name, First name;
  • Address;
  • Phone number;
  • Email address;

The data subjects whose personal data may be processed by Dumco Sales SRL are, as the case may be:

  • Users, this category includes any natural person over 16 years of age registered on the Website, who, by completing the Account creation process, has agreed to the site-specific clauses in the General Terms and Conditions section.
  • Buyers, this category includes any natural person over the age of 16 who creates an Account on the Website and places an Order, with the aim of purchasing or reserving products or services that will be delivered later.

By reading these provisions, or by providing personal data in order to access the Website www.lilycharme.com, the data subjects are informed and/or expressly express their consent to the processing of personal data in accordance with the applicable legal provisions.

Duration of personal data processing

As a general rule, we will store your personal data for as long as you have an account on the www.lilycharme.com platform. You may at any time request that we delete certain information or close your account and we will comply with these requests, subject to the retention of certain information including after the account is closed, in situations where applicable law or our legitimate interests require it.

Rights of data subjects

According to the provisions of the GDPR in force, data subjects benefit from the following rights: right of access, right to rectification, right to erasure, right to restriction of processing, right to data portability, right to object to the processing of personal data, right to withdraw consent, existence of an automated individual decision-making process, but also the right to file a complaint with the National Supervisory Authority for Personal Data Protection in Romania, if they consider the processing of personal data to be contrary to the applicable legal provisions.

When data processing is carried out on the basis of consent, data subjects have the right to withdraw their consent at any time, in writing, without affecting the lawfulness of the processing carried out on the basis of consent before its withdrawal.

By accepting these provisions, you confirm that you have read, been informed, fully understand and agree to:

  • the fact that you have been informed about the rights you benefit from, according to the applicable legal provisions;
  • the fact that the personal data provided to www.lilycharme.com constitute essential and determining aspects for accessing the goods and services offered by customers registered on www.lilycharme.com,
  • the fact that the processing of personal data, in accordance with the applicable legal provisions and this document, will be carried out by www.lilycharme.com, to facilitate the process of ordering the products offered.
  • the fact that www.lilycharme.com will process personal data only to the extent that the processing of such data is necessary to fulfill the purpose for which they were collected, in compliance with data confidentiality and security measures.

If you have any questions regarding the use of your personal data (including the categories of third parties to whom we have transmitted your personal data) or for exercising the rights mentioned above, please send us an email at contact@lilycharme.com