Pricing policy

The prices are indicated in EUR and including VAT.

For customers outside of the UE, please note that your order may be subject to import duties and taxes during transit, over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Our company is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

 When making a purchase with your credit card and/or a PayPal account you will be debited in EUR regardless of the currency selected and the EUR equivalent of the currency your account is held in will be debited from your account. The rates used will vary and depend on the spot rates applied by your credit card/account provider.

Payment

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, ShopPay, Apple Pay, Google Pay and via PayPal.

Gift Cards

Lily Charme Gift Cards are sold subject to the following terms and conditions:

  1. Gift Cards are valid for 12 months from date of purchase. After that time, any remaining balance on the Gift Card cannot be used.
  2. Gift Cards can be redeemed against all products on the online shop .
  3. Gift Cards are non transferable and may not be returned or redeemed for cash.
  4. If your order is less than a value of the Gift Card, your remaining balance will stay under the same Gift Card code, which can be redeemed against your next order.
  5. If your order exceeds the value of the Gift Card , this can be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit must be paid by credit or debit card.
  6. If you return products you have purchased using a Gift Card, the value of the returned goods will be refunded back to the same Gift Card as store credit and can be redeemed against subsequent orders. The remaining validity period for the Gift Card will not be extended. If another payment method was also used for the original purchase, the Gift Card will be prioritised for refund, and any remaining balance refunded to the second payment method.
  7. A link to your Gift Card will be sent to the email address used to place your order once the order has been processed and the payment confirmed. This email can be forwarded to your required recipient, with a personal note included at your own discretion.

 

  1.  Our company is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address that you have provided to us, or a Printed Gift Card to an incorrect shipping address you have provided to us. This is the sole responsibility of the buyer, although if you notify us of any problems in this regard, we will provide all reasonable assistance, but if the Gift Card is used by the incorrect recipient then we cannot be held responsible for that. 
  2.  Our company is not responsible if a Gift Card is lost, stolen, destroyed or used without permission and you will not be eligible for any refund in these circumstances.
  3.  Lily Charme reserves the right to cancel a Gift Card if we deem such action necessary.
  4.  Gift Cards are not redeemable against shipping costs.
  5. Gift Cards can be used in conjunction with promotions and discounts advertised by Lily Charme

Shipping and Delivery

Our company aims to dispatch your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter.

To offer you the most secure and efficient service we have chosen Fan Curie or Same Day for all RO deliveries. We use DHL, UPS or DPD for international deliveries.  As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number  from the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and Our Company is not responsible for any delays caused by destination customs clearance processes.

For shipment cost information please see below

Romania-tracked-Fan Curier -5EUR-1-2 working days

European Union– tracked – DHL- 25-30EUR - 2-5 working days

United Kingdom – tracked – DHL- 45EUR - 3-7 working days

SUA– tracked – DHL -109EUR - 6 -12 working day

 

Tracking Your Order . We recommend staying up to date with your shipments progress in case there are any exceptions during transit. Your order will require a signature for delivery, so please ensure you are at home during the estimated delivery time.

Our Company insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you. If you request to waive the signature requirement, neither Lily Charme nor the courier company will hold any responsibly for a lost package.

If a package is marked as delivered but has not been received, Our Company will run a full investigation with our Delivery team and appropriate courier. In general, a resolution cannot be offered until a response is received by the courier, which can take several weeks. 

Packaging

As standard, all Lily Charme orders will be dispatched in our Standard Packaging. This includes a Lily Charme bag in one of two sizes. The products will be contained in tissue paper and a gift message can be added to the order at the checkout.

Orders over 300EUR qualify for free luxury gift wrop which will be automatically applied at the checkout. If an order is below this value, luxury gift wrop can be purchased.